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Question No. 1
Which two results of a successful customer onboarding stage are the most important? (Choose two.)
Question No. 2
What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?
Question No. 3
Which item should the Customer Success Manager focus on to enable the adoption of a software solution?
Question No. 4
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?
Question No. 5
In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager take next?
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